Frequently Asked Questions
Everything you need to know about your Savoy shopping experience.
What is Savoy's shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this threshold, a flat rate fee applies. Domestic orders typically arrive within 3-5 business days.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Simply access our online portal to generate a prepaid return shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for assistance.
What payment methods do you accept?
Savoy accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
Yes, sustainability is at the heart of Savoy. We prioritize organic cotton, recycled polyester, and ethically sourced wool. Detailed material compositions are listed on every product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.